Cancellation Policy

Cozy Critter Cribs or affiliated merchant (seller) may cancel a transaction under the following circumstances:

  • The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or canceled payment.)
  • Both the customer and seller agree to cancel the transaction before shipment, and the seller has issued the buyer a full refund.
  • The seller is unable to fulfill customized product orders within three weeks, and if the buyer has already paid, the seller has issued a full refund, including shipping.
  • The buyer and seller agreed that the buyer could return the item to the seller for a refund. The seller has received the returned item and issued a refund to the buyer for the item.

All cancellations must follow these policies:

  • The order meets one of the above criteria.
  • The seller refunds the buyer in full, except as described above.

 

For more information or help on canceling an order, please contact us.

Last updated on Feb 8, 2020

Shopping cart0
There are no products in the cart!
Continue shopping
0